GENERAL INFORMATION
Artsy Swim Shop ships to most countries worldwide via USPS first class mail or priority (depending on package size) with tracking for US orders. Canadian Orders ship with Canada Post Expedited with tracking and small packages like single notebooks or device cases ship are shipped with a stamp. International carriers vary depending on order value.

The last day to purchase and receive your product(s) by Christmas in the U.S. and Canada is 01/12/2019 at 11:59pm EST. Artsy Swim Shop can't confirm that orders placed after this date will arrive before 25/12/2019.

The last day to purchase and receive your product(s) by Christmas for countries outside of the U.S. & Canada is 15/11/2019 at 11:59pm EST. Artsy Swim Shop can't confirm that orders placed after this date will arrive before 25/12/2019.

IMPORTANT NOTE: Based on our usual shipping times, orders should arrive before 12/25/2019. It is out of Artsy Swim Shop's control should an order get held up at customs, or due to postal service problems, or due to a country's political state, thus delaying the delivery date past 12/25/2019.

PROMOTIONS
On occasion Artsy Swim Shop offers shipping promotions, at which time customers receive free shipping if they spend over a certain amount. These promotions may change periodically. To stay updated with our latest shipping promotions sign up to receive our newsletter. 

ESTIMATED SHIPPING TIMES
  • USA - Orders to US customers generally take 2-6 business days once shipped. US orders ship-outs occur 3 times a week on Tuesdays, Thursdays, and Saturday.
  • CANADA - Orders for Canadian customers normally take 2-8 business days to arrive once shipped. Shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days. Shipping to Ontario is usually 1-2 days. Remote locations can take up to 15-20 days.
  • INTERNATIONAL - International orders generally take 10-21 business days once shipped, but may be delayed by the customs of your country. We have seen international shipments take as long as 6 weeks to arrive. Some countries hold packages at the local post office until inquired for. Please note that shipping times are calculated once the order has been fulfilled, NOT once the order has been placed. On average, orders can take 7-10 days to get fulfilled. 

ADDITIONAL FEES
Please note that International orders may be subject to additional fees such as duties or taxes. Please check the import rules of the country your order is going to for more information. Please note we cannot artificially reduce the value of orders.

PACKAGE CARE
Once your order has been shipped, it is in the care of the courier or postal service. If your shipment is experiencing difficulties, please try to contact the postal service first. If you need further assistance, please contact Artsy Swim and we will try to resolve the issue.

For lost shipments, we usually are required to open a case with the postal system before we can proceed with a reprint. This can take up to 14 business days.
We are not liable for any errors made by shipping and courier services. We work with our customers on a case by case basis for shipping related problems.
Once you have received your parcel, please open it with care. We cannot be responsible for any items damaged during the opening of your parcel.

For any other questions or inquiries, please contact artsyswimshop@gmail.com